Privacy Policy
Data Controller
IONOS Cloud Ltd.
No.2 Cathedral Walk
The Forum
Gloucester
GL1 1 AU
United Kingdom
E-mail: privacypolicy@IONOS.co.uk
You can reach our Data Protection Officer at:
IONOS Cloud Ltd.
The Data Protection Officer
No.2 Cathedral Walk
The Forum
Gloucester
GL1 1 AU
United Kingdom
E-mail: privacypolicy@IONOS.co.uk
Collected Personal Data
We may process various types of personal data about you, including but not limited to:
- Identity Data: Name, username, title
- Contact Data/Inventory Data: Contract data such as billing address, delivery address, email address, phone numbers.
- Financial Data: Payment details, bank account details.
- Transaction Data: Details of payments to and from you, and details of products and services you have purchased from us.
- Technical Data: IP address, browser type and version, operating system, device information.
- Profile Data: Username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communication Data: Your preferences for receiving marketing communications from us and your communication preferences.
Purpose of collecting data
We use your personal data for the following purposes:
Provision and management of our products and services
We process your personal data to fulfill our contractual obligations and to ensure smooth use of our offers. This includes, among other things, the collection of inventory data, payment information, and usage data. This data is used to manage your orders, provide technical support, and continuously improve our services, as well as to implement any changes you make in the customer area.
Access to partner programs
If you intend to become our business partner, we generally process your contact information, company data, and contract-specific information. We use this information to manage participation in our programs, to fulfill contracts, to facilitate communication, and to optimise collaboration.
Processing of orders and payments
For this purpose, we process your personal data such as your name, contact details, and payment information. This data is necessary to process your orders, secure the payment process, and ensure a smooth purchase transaction. In addition, we also use this data to provide you with invoices.
Customer support
We process your personal data such as name, contact details, communication history, and the content of your inquiry to customer support. This information is necessary to efficiently process your request and to ensure the desired support.
To manage your account and authenticate you
To manage and authenticate your account, we process personal data such as your name, email address, and login information. This data is necessary to secure access to your account, verify your identity, and enable you to use our services in a personalised way.
To improve and personalise our website
To improve and personalise our website, we process data such as usage behavior, IP addresses, and cookies. This information helps us to optimise the functionality of our website, adapt content to your interests, and offer you a personal user experience. You can find more information in our Cookie Policy under point 14.
To send you marketing communications or for telephone advertising
To send you marketing communications or for telephone advertising, we process your inventory data and your usage data. We use this information to inform you about our products, services, and offers that might be of interest to you. You can find more information about our marketing activities in particular under point 6.
To send you contractual information
We process your contact data, such as your email address or postal address. This data is used to ensure that you receive important information about your contracts and our services. For example, we send you information about the function and use of your products, contract extensions, or price adjustments.
Compliance with legal obligations
We process your personal data to comply with legal obligations, including, but not limited to, fulfilling tax, accounting, and record-keeping obligations, as well as complying with regulations for combating money laundering and terrorist financing, and, if necessary, responding to official orders issued under the relevant telecommunications laws. In addition, in certain cases, we are obliged to address complaints about customer pages pursuant to the Digital Services Act (DSA). Where we act as a processor, we may also process and share personal data relating to data-subject complaints with the relevant controller, insofar as this is necessary to fulfil our legal obligations under applicable data protection laws.
Fulfillment and enforcement of contractual obligations
In this context, we process your personal data, including, but not limited to, contact details and contract information. This data is necessary to fulfil our contractual obligations, ensure contract execution, and enforce our claims in the event of payment defaults. Where we act as a processor, we may also process and share personal data relating to data-subject complaints with the relevant controller, insofar as this is necessary to fulfil our contractual obligations under applicable data protection laws.
Fraud prevention and prevention of payment defaults
For fraud prevention and prevention of payment defaults, we process certain personal data, including transaction and payment information. This data processing helps us to detect suspicious activities, minimise risks, and ensure financial security for both you and us. We check whether there are indications of misuse of our web service or attempted fraud by means of the terminal device you are using during your online order. In addition, your device data is compared with data from devices from which fraudulent acts have been carried out in the past or where there was a corresponding suspicion. As a rule, employees of IONOS or a service provider also manually check the results at relevant points.
Business Intelligence Analyses
For Business Intelligence analyses, we process data to gain insights that help us optimise our business processes and make strategic decisions. We use aggregated and anonymised data whenever possible to identify trends and improve the efficiency of our services.
Improvement of our products and services
To improve our products and services, we process information such as feedback, usage data, and market analyses. This data helps us to optimise our offers, develop new functions, and continuously improve your customer experience.
Conducting product tests
We process your personal data for the purpose of conducting free product tests. We use your registration data, such as your name, contact details, and other login information, to enable you to access the product test and to send you advertisements for the same or similar products via email.
Conducting webinars and product demos
To provide you with optimal support in selecting the right product, we offer free product presentations in the form of webinars or product demos. To conduct webinars and product demos, we process your registration data such as your name, contact details, and other login information. This data is necessary to enable you to access our events.
Troubleshooting errors in products and services
To troubleshoot errors in our products and services, we process relevant data such as technical logs, error messages, and usage data. This data is necessary to quickly identify and resolve technical problems to ensure your smooth use of our offers.
Participation in and conducting raffles
We process your personal data for registration and participation in raffles. Further information on data processing within the scope of the raffle can generally be found in the respective terms and conditions of participation for the raffle.
Use and training of Artificial Intelligence ("AI")
In the context of the use and training of AI, we process data to provide you with AI applications and to improve the performance and efficiency of our AI applications. This applies to applications in the areas of products and services, fraud prevention, customer support, and marketing. We generally process aggregated data here. However, if we process personal data, corresponding deletion routines have been implemented.
Recording and storing telephone conversations for quality and verification purposes
For the recording and storage of telephone conversations for quality and verification purposes, we process call data to improve service quality and, if necessary, to provide communication records.
Checking against sanctions lists
To check against sanctions lists, we process your personal data to ensure that we comply with our legal obligations and conduct business in accordance with international regulations. This check serves to identify potential risks and ensure compliance with trade restrictions.
Webcrawling
As part of web crawling activities, we collect public data from the internet to analyse trends, improve our services, and conduct market research. In doing so, we ensure that we only process publicly accessible information to comply with data protection regulations.
Data transfer within the group
Within the corporate group, data may be exchanged with affiliated companies of IONOS Group SE or United Internet AG to create synergies and, in particular, to optimise administrative processes, web presences, and services/products.
Provisioning of Social Media Presences
We also process your personal data when you visit one of our social media presences. This includes, in particular, the information that you provide yourself.